The Grand Winners of the 2021 National Customer Service Awards by the Hellenic Institute of Customer Service Have Been Announced.
24 Companies Recognized for Putting Customer Service First at the 12th National Customer Service Awards
The National Customer Service Awards (CS AWARDS), organized for the 12th consecutive year by the Hellenic Institute of Customer Service, honored 24 companies that place customer service at the heart of their operations. The ceremony took place on Tuesday, December 21, 2021.
Anastasakis Hair Clinic competed alongside major industry players such as the Stavros Niarchos Foundation Cultural Center, PPC, COSMOTE, VODAFONE, and others — and proudly received the Customer Distinction Award in the category “Customer Experience Game-changer of the Year.”
More than 3,000 Executives Attended the Ceremony Live
Over 3,000 business executives tuned in to the spectacular live awards ceremony, hosted by renowned presenters Andriana Paraskevopoulou and Lambros Fisfis. Their dynamic presence kept the audience engaged and entertained from start to finish.
Anastasakis Hair Clinic Among the Top Companies in Greece for Customer Service Excellence
The Grand Winners of the 2021 National Customer Service Awards, organized by the Hellenic Institute of Customer Service, have been officially announced.
The awards, now in their 12th consecutive year, recognized 24 companies that consistently prioritize outstanding customer service. The prestigious event took place on Tuesday, December 21, 2021.
Anastasakis Hair Clinic stood out among industry giants such as the Stavros Niarchos Foundation Cultural Center, PPC, COSMOTE, VODAFONE, and others—earning the Customer Distinction Award in the category “Customer Experience Game-Changer of the Year.”
More than 3,000 business executives attended the spectacular live-streamed event, which featured engaging hosts Andriana Paraskevopoulou and Lambros Fisfis, who captivated the audience throughout the evening.
Frank Thibaut, Chairman of the Board of Directors of the Hellenic Institute of Customer Service and Director of Toll, Commercial Management & Customer Service at Attiki Odos, stated:
“For 12 years now, the Hellenic Institute of Customer Service has remained true to its core values and vision—recognizing and rewarding companies, organizations, and customer service professionals who work daily to deliver high-quality service, while promoting best practices across the industry.”
The awards jury consisted of distinguished figures from the academic and business sectors, chaired by Professor Giorgos Siomkos, Marketing Professor at the Athens University of Economics and Business.
Over the years, the National Customer Service Awards have become a cornerstone of the Greek business community and have been ISO 9001 certified since 2018, further cementing their credibility and prestige.
A Team-Wide Celebration of Excellence in Customer Experience
The entire team at Anastasakis Hair Clinic welcomed this award with great pride, viewing it as a tangible recognition of their ongoing commitment to delivering high-quality service to every individual who places their trust in the clinic.
As Dr. Konstantinos Anastassakis, MD, PhD, Founder and Medical Director of Anastasakis Hair Clinic, stated:
“Improving customer service is a continuous objective—one that sets the standard for constantly seeking the best for our patients while also fostering better working conditions, ergonomic practices, and sharing expertise among our collaborators.
At Anastasakis Hair Clinic, we have successfully developed digital-first, two-way communication channels, utilizing a range of tools that allow us to be present at every step of a potential patient’s decision-making journey.
Clear communication and the continuous enhancement of the patient service experience—together with the advancement of knowledge and specialization—are the pillars on which our clinic builds in order to deliver outstanding results and empower our patients through better information.”
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